Who should I contact about order tracking and delivery?

After your order leaves our facility, we won’t have any additional information beyond what you see when you track your package(s). If you have delivery-related questions during shipment or want more specific tracking information, please contact the carrier directly:

• FedEx
• UPS
• USPS
• OnTrac
• LSO
• CDL

Where do I find my estimated delivery date?
You’ll see an estimated order delivery date during checkout, on your order status page, and when you track your order. Because this date is an estimate, your order could be delivered shortly before or shortly after this date.

Can I change the shipping address on my order?

No, our team moves quickly to process and ship your order—we cannot change your delivery address. However, after your order ships, you can contact the carrier directly to see if they can update the address or redirect the package to a pickup facility:

• FedEx
• UPS
• USPS

Where do I find my tracking number?
When your order ships, we’ll send you an email with a link to track your order (note: this is a separate email from your original order confirmation). Use the link to access your shipping status, tracking number, and carrier. You can also use the steps above to track your order and access your tracking number.

TRACKING AND DELIVERY TROUBLESHOOTING

My order tracking information says “label created,” but it isn’t updating—why not?
We generate a shipping label as we pack and prepare your order, so you may see a “label created” order status when you track your order. This means the package hasn’t been picked up and scanned by the carrier yet, which can take up to 72 hours. Please hold tight, the carrier will pick up your shipment soon.

Why is my order delayed?
We do our absolute best to deliver your order on time, but enhanced safety practices and high order volume sometimes slow us down. After an order ships, your package also could be delayed by delivery issues such as severe weather, an incomplete delivery address, or regional service delays.

Why was only part of my order delivered?
If you order multiple items, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.

What should I do if my order is marked as delivered but I didn’t receive it?
For the fastest service, please contact the carrier directly. Sometimes carrier tracking information updates prematurely, and your package could be delivered within 24 hours. If it’s still before your estimated delivery date, please hold tight, your package is on the way.

Related

WHAT ARE KROOLUHV’S SHIPPING OPTIONS?
HOW DO I RETURN MY KROOLUHV ORDER?
HOW DO I EXCHANGE MY KROOLUHV ORDER?